Exchange/Refund Policy

At Vyome Perfumes, we strive to provide the best quality fragrances to our customers. Please read our policy carefully before making a purchase.

• Fragrances (Perfume, Attar, etc.) are non-returnable and non-exchangeable due to hygiene and safety reasons.

• We do not accept return, exchange, or cancellation requests once the order is placed.

• In case of a failed online transaction, refunds are automatically processed to the original payment source.

• The refund process may take up to 7 working days (depending on the bank).

Customers will be liable to pay forward & return shipping charges in the following cases:

1. Incomplete or Incorrect Address:

o If the customer fails to provide essential details (mobile number, address, pincode, etc.), leading to a delivery failure.

2. Unavailability at the Time of Delivery:

o If the customer is not available to receive the order or refuses to accept it, causing the package to be returned to us.

• Replacements are accepted only if the product is received in a damaged or defective condition.

• To process a replacement claim, an unboxing video is mandatory as proof of damage or defect.

• Customers must report any damage or defect within 48 hours of receiving the parcel.

For any queries, feel free to contact our support team.

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